Frequently Asked Questions

 

WHAT'S IN THE BOX?


CRYSTAL BOMBS™ Box 

Each box will contain 4 Crystal Bombs™.


MY CRYSTAL SPAEXPERIENCE Box

Each box will contain 2 Crystal Bombs™ and 3 - 4 products including bath, body and items that will enhance the spa experience such as candles, incense, tea and more.


WHAT ARE CRYSTAL BOMBS?

Crystal Bombs™ are the newest bath bombs on the market, each containing a crystal, following the month's theme.


HOW DO I CANCEL MY SUBSCRIPTION?

Simply log into your account and click to edit your subscription. There, you can skip the next renewal or cancel your subscription. 

WHAT COUNTRIES DO YOU SHIP TO?

Currently, we are shipping to the US and Canada. Depending on demand, we may begin shipping to other countries in the future. 

CAN I GET A REFUND OR RETURN THE BOX?

Once your order has been placed, we are unable to offer a refund, return or exchange for your box.

I RECEIVED A DAMAGED ITEM OR AN ITEM IS MISSING.

If you receive damaged items, please email us a photo next to your shipping label within 3 days of receipt and we will replace. 

If you're missing an item from your box, please let us know within 3 days of receiving your box with a picture of the box as you received it. 

If not notified within 3 days of box delivery, My Crystal Spa™ can no longer be held accountable for the damaged or missing items. All refunds are granted at the sole discretion of My Crystal Spa™. 

WHEN WILL I BE BILLED?

You will be billed for the first box the day that you subscribe. Each month after you will be billed on the 1st of the month. 

WHEN WILL I RECEIVE MY BOX?

We ship between the 15th and 20th of each month. Your box should arrive within 2 - 4 days of shipping.

The cutoff for each month is on the 5th. Orders received on or before the 5th will receive that month's box. Orders received after the 5th will receive the following month's box.